Return Policy
Effective Date: January 13, 2026
Last Updated: January 13, 2026
At GoShopEazy, we want you to be completely satisfied with your purchase. This Return Policy explains how returns, exchanges, and refunds are handled.
1. Eligibility for Returns
- Items can be returned within 30 days of delivery.
- Products must be unused, in original packaging, and accompanied by proof of purchase.
- Certain items (e.g., perishable goods, personal care products, customized items) are non-returnable unless defective or damaged.
2. Return Process
- Contact our support team at goshopeazy@gmail.com to initiate a return.
- Provide your order number and reason for return.
- We will issue a return authorization and instructions for shipping the item back.
3. Refunds
- Refunds are processed within 7–10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
4. Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the replacement product.
5. Damaged or Defective Items
- If your item arrives damaged or defective, contact us within 7 days of delivery.
- We will arrange for a replacement or issue a full refund at no additional cost.
6. Contact Us
For questions about returns or refunds, please reach out to:
📧 goshopeazy@gmail.com
🌐 www.goshopeazy.com/contact